| Job Description |
| *Pre-installation preparation to ensure all important technical requirements, project scope, deliverable, essential “milestones”, development and delivery time schedules (including any delay due to unforeseen circumstances) are properly conveyed between the identified parties (within department/inter-department/customer) |
| *Ensure all proper steps/tests are performed during an installation |
| *Troubleshoot problems/errors encountered during installation |
| *Report any problems/errors immediately to Professional Services Manager/Project Manager via the most convenient & economical means if necessary |
| *Record all problems/errors and its resolution |
| *Conduct proper user training class |
| *Record and immediately convey (if necessary) all new customer requests (that require software modification) to Helpdesk |
| Job Requirement |
| *Degree in the field of Information Technology/Computer Science |
| *At least 2-3 years of working experience in hospitality IT or software implementation |
| *Technically sound in the areas of IT hardware and networking |
| *Strong knowledge of Microsoft Windows, Linux, SQL, VBScript |
| *Experience in hotel network/infrastructure would be an added advantage |
| *Must be willing to work odd and long hours |
| *Must be willing to travel extensively |
| *Highly organized, resourceful and result-oriented |
| *Must be customer-oriented |
| *Must be able to work independently, possess self-initiative to learn & a strong willingness to serve customers |
| *Must have an excellent command of English, spoken and written. Spoken and written Mandarin would be an added advantage |
More Information
- Salary Offers RM 3500 - RM 4500
- Experience Level Junior
- Total Years Experience 0-5
