Skills and knowledge :
– Problem-solving and argumentation ability
– Excellent communication skills
– Negotiation skills to persuade customers to repay the debt
– Proven experience as a Collection Specialist or similar role
– Customer-oriented and has good customer service skills
– Able to work under stress
– Good interpersonal skills
– Honest, pro-active, customer-oriented and detail-focused
– Meticulous and timeliness in meeting deadlines
– Team player

Essential Experience / Criteria:
1. Experienced in related field (Financing , Servicing)
2. Enthusiasm towards learning
3. Able to perform critical problem solving & perform excellent communication skill
4. Able to communicate in fluent in Bahasa & English, Chinese speaking will be an advantages on the role